Privacy Policy

Soul Dog Society

Last updated: May 2026

Soul Dog Society is an online store specializing in rescue-inspired and dog-themed T-shirts, owned and operated by Jilly Brands, LLC. We are passionate about celebrating the bond between dogs and their people, and supporting rescue culture through our products.

 

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our site, you acknowledge that you have read and understand this policy.

 

Personal Information We Collect

When you interact with Soul Dog Society, we may collect the following types of personal information:

 

Information you provide directly

•       Contact details: name, email address, phone number, billing and shipping address

•       Payment information: credit or debit card details and billing information (processed securely through Shopify Payments — we do not store full card numbers)

•       Account information: username, password, and preferences if you create an account

•       Order information: items purchased, order history, returns, and exchanges

•       Communications: messages you send us through customer support or contact forms

 

Information collected automatically

•       Device and browser information: IP address, browser type, operating system, and device identifiers

•       Usage data: pages you visit, how you navigate our site, items you view or add to your cart, and time spent on pages

•       Cookies and tracking technologies: we use cookies to remember your preferences and enable certain site features (see Third-Party Services below)

 

How We Use Your Information

We use your personal information for the following purposes:

 

•       To process and fulfill your orders, including payment, shipping, and handling returns or exchanges

•       To communicate with you about your orders, account, or customer service inquiries

•       To send marketing and promotional emails (you can opt out at any time — see Your Choices below)

•       To personalize your shopping experience and recommend products based on your browsing and purchase history

•       To display targeted advertising on other websites and platforms based on your activity on our site

•       To detect and prevent fraud, abuse, or other harmful activity

•       To improve our website and services

•       To comply with legal obligations

 

Third-Party Services We Use

Soul Dog Society uses the following third-party tools that may collect or process your personal information:

 

Shopify

Our store is hosted on Shopify, which powers our checkout, payments, and order management. Shopify collects and processes personal information in connection with our store. To learn more, visit Shopify's Consumer Privacy Policy at https://privacy.shopify.com.

 

Google Analytics

We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized usage data such as pages visited, time on site, and general location. You can opt out by installing the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.

 

Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to show you relevant ads on those platforms. The Pixel collects information about your activity on our site. To manage your ad preferences, visit your Facebook Ad Preferences at https://facebook.com/ads/preferences.

 

Klaviyo

We use Klaviyo to manage our email marketing. If you sign up for our emails or make a purchase, your email address and order information may be shared with Klaviyo to send you transactional and marketing emails. To learn more, visit Klaviyo's privacy policy at https://klaviyo.com/legal/privacy.

 

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

 

•       Service providers: companies that help us operate our business, such as Shopify (platform), shipping carriers, and payment processors

•       Marketing partners: as described above under Third-Party Services

•       Legal requirements: if required by law, court order, or to protect the rights and safety of Soul Dog Society or others

•       Business transfers: in the event of a merger, acquisition, or sale of our business assets

 

When we share data with third parties, we require that they handle it in accordance with applicable privacy laws and their own privacy policies.

 

Our Other Policies

This Privacy Policy covers how we handle your personal data. For information about:

 

•       Shipping timeframes, carriers, and costs — please see our Shipping Policy

•       Returns, exchanges, and refunds — please see our Refund Policy

 

Both policies are available on our website and linked in our store footer.

 

Your Rights and Choices

Depending on where you live, you may have the right to:

 

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal information

•       Opt out of the sale or sharing of your data for targeted advertising purposes

•       Receive a portable copy of your data

 

Marketing emails

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email we send. We may still send you transactional emails related to your orders.

 

Targeted advertising opt-out

You can opt out of targeted advertising based on your activity on our site by visiting our privacy preferences page, or by enabling the Global Privacy Control (GPC) signal in your browser. Learn more at globalprivacycontrol.org. We do not recognize other Do Not Track signals.

 

Exercising your rights

To exercise any of your rights, contact us at the details below. We may need to verify your identity before processing your request. We will respond in a timely manner as required by applicable law and will not discriminate against you for exercising your rights.

 

Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

 

Security and Data Retention

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security. We recommend that you do not share your account credentials with anyone.

 

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes.

 

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If changes are material, we will provide notice as required by applicable law.

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

•       Email: mailto:support@souldogsociety.shop

•       Mail: Soul Dog Society, c/o Jilly Brands LLC, 9550 Mason Montgomery Road, #1119, Mason, OH 45040

 

For questions about how Shopify processes your data, visit the Shopify Privacy Portal at https://privacy.shopify.com.